Billing and invoices

A setup charge covers the one-time work shown in the confirmed quote. A recurring charge applies only after the relevant service is activated. The quote and invoice retain the prices and terms accepted when the order was placed. A saved configuration is not an order, an order is not proof of payment, and an unpaid invoice does not start fulfilment. Check the invoice status in the customer portal and keep your billing entity details current. If an invoice looks incorrect, do not pay it twice. Record the invoice number and contact support so the billing team can review the account history.