Frequently Asked Questions
Clear answers about service scope, pricing, billing, support, and account handling.
General platform
FusionPointAI provides flat-rate AI API plans, access to the supported model catalogue, managed GPU hosting, model training and integration services where applicable, and technical support for production teams.
Review Pricing, choose the service that fits your workload, place the order, receive credentials, and then use Documentation for authentication and integration.
AI APIs
You pay a flat subscription fee and use the API without token limits, usage quotas, or other usage-based restrictions. Access is unlimited and is not metered against a monthly allowance.
The currently published FusionPointAI catalogue includes OpenAI GPT API (GPT-5.6 Sol, GPT-5.6 Terra, GPT-5.6 Luna, GPT-5.5, GPT-5.4, GPT-5.4 mini, GPT-5.4 nano); Anthropic Claude API (Claude Fable 5, Claude Mythos 5, Claude Sonnet 5, Claude Opus 4.8, Claude Haiku 4.5); AI21 Jurassic (Jurassic-2); Cohere Command API (Command R, Command R+, Embed, Rerank); DeepSeek API (DeepSeek-V3, DeepSeek-R1); DeepSeek Legacy Reasoning Plan (DeepSeek official reasoning/code models verified separately in the AI Hosting model catalogue); DeepSeek V4 API (DeepSeek V4). Availability is managed through the product catalogue and does not imply automatic access to every future provider model.
Model Training
The authenticated Training SDK session serves training and held-out validation splits to the selected runtime, which can be FusionPointAI Hosting, a customer datacenter, or compatible Colab. The model artifact stays in that runtime; the platform records runtime-reported evaluation and artifact metadata, not the model bytes. The session API does not transfer a separate final-test split.
AI Hosting
The hosting request describes the workload, deployment preference, and capacity needs. Capacity assumptions and the allocation are reviewed before agreement; workload placement, monitoring responsibilities, and operational handoff follow the agreed deployment scope.
Model Engineering
Model Engineering can cover scoped artifact work such as quantization, distillation, language adaptation, training, and runtime preparation. The requested artifact and permitted use are assessed first; the quote records the work, dependencies, validation criteria, deliverables, and handoff.
Banking Infrastructure
Read the Banking FAQ
It explains institutional ownership and controls, network governance, fees and integrations, pilot boundaries, deployment, and production contracting. Institution-specific behavior and commercial commitments are confirmed in the technical scope and executed agreement.
Blockchain & Web3
The service catalogue covers managed network infrastructure, explorers, DeFi and liquidity operations, wallets, and ecosystem services. Use the category listings and comparison pages to review managed scope and setup versus recurring charges; configuration shows prerequisites and commercial impact before checkout.
Enterprise Support
Yes. Customers can contact support for integration questions, issue handling, rollout support, and commercial follow-up.
Support can review exceptional cases, but we cannot promise a refund, transfer, or manual balance correction. Any exception requires internal review and may be denied for security, fraud, accounting, legal, or compliance reasons.
An approved agreement names the covered products and records support contacts, service hours, escalation arrangements, responsibilities, and any applicable service policy. Standard support uses baseline targets of 24 hours for initial response and 72 hours for resolution; different terms apply only when documented in an effective agreement.
Billing and payments
FusionPointAI currently accepts cryptocurrency payments through NOWPayments. Supported cryptocurrencies and networks are shown at checkout and may vary.
In general, crypto payments are final and non-refundable. We only consider refunds in exceptional cases such as duplicate payments, verified system issues, service unavailability caused by our platform, or when required by law.
Unused credits are generally not refundable once they have been added to an account. They are digital, account-bound access credits and cannot normally be exchanged for cash, crypto, or credits in another account.
Before paying, confirm that you are logged into the correct account, the email and plan are correct, the wallet address matches, the network and currency are correct, and that you understand crypto payments are generally final.
FusionPointAI uses NOWPayments as a third-party cryptocurrency payment gateway. It processes crypto payments for plans, services, and account top-ups through its payment infrastructure.
We use NOWPayments because it gives us a professional crypto payment gateway for accepting payments worldwide while handling invoices, supported currencies, payment tracking, and billing records more efficiently.
You may pay with any cryptocurrency and blockchain network currently supported by NOWPayments at checkout. The available options can change based on NOWPayments support, network conditions, liquidity, legal requirements, or risk controls.
No. FusionPointAI is not a blockchain network, wallet provider, exchange, custodian, or payment processor. We are responsible for applying your plan, service, or credit after a valid payment is confirmed through NOWPayments, but we are not responsible for blockchain delays, fees, unsupported tokens, wrong-network payments, wallet errors, or other third-party issues.
Once confirmed on a blockchain, a cryptocurrency transaction generally cannot be reversed. Before paying, carefully check the account, plan, amount, cryptocurrency, network, wallet address, and transaction details.
No. NOWPayments is an independent third-party gateway. FusionPointAI does not control your wallet, exchange account, blockchain transaction, gas fee, or network confirmation. We only receive payment status information and then apply the relevant service or credit after confirmation.
It provides structured crypto invoicing, payment tracking, and faster reconciliation for supported digital-asset payments.
No. Blockchain network fees, gas fees, miner fees, validator fees, exchange withdrawal fees, and wallet service fees are not charged by FusionPointAI and are not refundable by us.
If you use an unsupported cryptocurrency or network, enter the wrong address or amount, pay an expired invoice, or do not follow the payment instructions, the payment may be delayed, rejected, lost, or not credited automatically. Whether it can be recovered, if technically possible, depends on NOWPayments, the blockchain network, the wallet used, and the transaction details.
No. Once a cryptocurrency transaction has been sent and confirmed, it cannot be reversed or cancelled, and FusionPointAI cannot change its recipient or send it again manually. If you have a payment issue, contact support with the transaction hash, invoice, account email, payment date, cryptocurrency, network, and screenshots so we can review the case.
Security and accounts
No. Credits, balances, purchased plans, and top-ups are non-transferable and remain tied to the account that received the payment. We do not move balances between accounts, even if they belong to the same person, company, or team.
Credits stay attached to the original account so we can maintain a clear audit trail for the purchase, transaction, service usage, and billing record. This also helps prevent fraud, disputes, and compliance issues.
No. Once payment is received, we cannot move credits between accounts. If you believe there was a verified technical issue, contact support with the transaction hash and account details.
Because crypto-funded accounts may not have full identity verification, we cannot safely confirm ownership of multiple accounts. Prohibiting transfers reduces fraud, laundering, accounting conflicts, and abuse risks.
Yes, if permitted by our Terms of Service. Each account is treated as a separate billing and credit record, and balances cannot be transferred between accounts.
Procurement
Sign in to the customer dashboard, open a support ticket, and attach the RFI/RFP files with the reference in the ticket subject. This uses the existing support upload, not the enterprise proposal form. Share only documents your organization permits through that channel; request an agreed protected transfer method first if your classification requires one.
Still have questions?
If you need a commercial or technical answer that is not covered here, contact the team directly.
Contact Support