Refund and Cancellation Policy

Last updated: 17 September 2026

1. Scope of this policy

This policy explains how FusionPointAI handles cancellation and refund requests for subscriptions, hosted services, API plans, implementation work, and other paid services. It applies together with the relevant order, quote, invoice, and service terms.

2. Cancelling before delivery starts

You may contact us to request cancellation before fulfilment begins. We review the request against work already performed, committed third-party costs, and any non-refundable items stated in the applicable quote or order. Any approved refund is returned to the original payment method where practicable.

3. Recurring services and renewal

For a recurring service, request cancellation before the next billing date to avoid the next cycle where our billing process permits. A completed billing period is not automatically refundable, and cancellation does not remove amounts already due for services delivered or commitments already accepted.

4. How to request a refund

Send the invoice number, account email, service name, payment reference, and reason for the request to [email protected]. We will review the request and confirm the decision, any approved amount, and the expected processing route.

5. Legal rights and contact

This policy does not limit any refund, cancellation, or consumer rights that cannot lawfully be excluded. If you have questions about this policy, contact [email protected].