Support knowledge base
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Categories
Customer support
Getting started with FusionPointAI
A short, practical path from account access to your first safe production workflow.
Views: 34
Customer support
Incident communication
How FusionPointAI communicates service incidents and what customers should include in a report.
Views: 30
Customer support
Creating and protecting API keys
Use scoped customer API keys safely and know when to rotate or revoke them.
Views: 29
Customer support
Exporting your customer data
What to expect when exporting account, invoice and usage records.
Views: 26
Customer support
Support service levels
How to write a useful support request and what information helps the team respond.
Views: 24
Customer support
Setting up single sign-on
Prepare an enterprise identity provider before enabling SSO for your organisation.
Views: 21
Customer support
Setting up multi-factor authentication
Protect your account with an authenticator app and recovery codes.
Views: 19
Customer support
Billing and invoices
How setup charges, recurring services, invoices and payment states work.
Views: 16