Service Level Agreement

These are the response and resolution targets that apply to every support ticket today. We do not currently offer a faster tier for any plan, and we do not publish a formal uptime percentage or service credit - see our live status page for real-time and historical availability instead.

Scope

These targets apply to all support tickets regardless of plan. Response and resolution times are measured in calendar time, not business hours.

Availability

We track and publish real-time system status, including database and scheduled-operations health, on our status page. We do not currently publish a fixed uptime percentage commitment or downtime service credit.

Support channel

Open a ticket from your dashboard, or contact [email protected] for anything not covered here.