Customer Success Manager
Enterprise Support and Reliability Customer Success
$91,000–$154,000/year ($7,583–$12,833/month) — Negotiable
Team and product context
- Team
- Enterprise Support and Reliability
- Specialization
- Customer Success
- Product family
- Enterprise services
Customer success, enterprise support, reliability and incident response.
Explore our products and servicesJob Description
Own customer adoption for API, hosting, and integration accounts. The role focuses on onboarding, usage planning, technical coordination, and making sure customers get practical answers rather than generic account management.
Requirements
- Experience managing B2B customer relationships for technical or SaaS products
- Ability to discuss APIs, support workflows, billing questions, and implementation blockers clearly
- Comfortable coordinating with engineering, support, sales, and finance teams
- Strong written follow-up and meeting discipline for commercial accounts
- Ability to discuss APIs, support workflows, billing questions, and implementation blockers clearly
- Comfortable coordinating with engineering, support, sales, and finance teams
- Strong written follow-up and meeting discipline for commercial accounts
Responsibilities
- Guide customers through onboarding, plan selection, and operational setup
- Track risks, support issues, renewals, and expansion opportunities
- Coordinate technical questions with engineering or solutions teams
- Keep customer records, next steps, and commercial context accurate
- Track risks, support issues, renewals, and expansion opportunities
- Coordinate technical questions with engineering or solutions teams
- Keep customer records, next steps, and commercial context accurate
Benefits
- Work with customers using AI services in real production settings
- Clear collaboration with sales, support, and engineering
- Opportunity to shape onboarding and customer-success playbooks
- Clear collaboration with sales, support, and engineering
- Opportunity to shape onboarding and customer-success playbooks
How we hire
The sequence and format can vary by role.
Application
Initial review
Relevant assessments
Interviews
Decision
Offer and onboarding
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